Jira Service Management

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We will still do our best to answer your queries as soon as we can. \nPlease take a minute to enjoy our <a href=\"https://open.spotify.com/playlist/37i9dQZF1DX9fZ7amiNVu6?si=5ac06ac0839c4a94\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Feel Good Summer</a> playlist while you wait ♪ ♪ ♪. \nYou can expect response times to return to normal from the 8th of August. \nThank you for your patience!","translations":{"en-US":{"helpCenterTitle":"Welcome to the Spotify Service Desk","sharedPortalName":"Spotify Service Desk","announcementHeader":"Longer response time during July-August","announcementMessage":"Dear Partner,\n\nOur response time will be longer than usual during the coming weeks while our team enjoys some time off. We will still do our best to answer your queries as soon as we can. \n\nPlease take a minute to enjoy our [Feel Good Summer|https://open.spotify.com/playlist/37i9dQZF1DX9fZ7amiNVu6?si=5ac06ac0839c4a94] playlist while you wait ♪ ♪ ♪. \n\nYou can expect response times to return to normal from the 8th of August. \n\nThank you for your patience!","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d0d0d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"9","key":"pnq","projectId":21428,"serviceDeskId":9,"name":"Service Desk & Certomato Access","description":"Hardware partners can use this option to get access to certification and technical support.","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"197","name":"Spotify Tap Support Access","descriptionHtml":"","callToAction":"Spotify Tap Support Access","introHtml":"","icon":16976,"iconUrl":"https://spotify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16976","groups":[],"key":""},{"id":"100","name":"Certomato & Service Desk access","descriptionHtml":"If you have an old account but it has ceased to work; let us know here and we'll help you get your access back.","callToAction":"Certomato & Service Desk access","introHtml":"","icon":16809,"iconUrl":"https://spotify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16809","groups":[21],"key":""},{"id":"90","name":"Business related questions","descriptionHtml":"","callToAction":"Business related questions","introHtml":"Technical and certification questions will not be answered","icon":16800,"iconUrl":"https://spotify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16800","groups":[],"key":""},{"id":"99","name":"Jira account creation","descriptionHtml":"Do you need an account? Let us know what company you work for, what email address we should use, and what you need access to here.","callToAction":"Jira account creation","introHtml":"Submit a Jira account creation request here, for access to our other service desks for certification and technical support.","icon":12532,"iconUrl":"https://spotify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12532","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General"}],"orderMapping":{"21":[100]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PNQ","userLanguageHeader":"Longer response time during July-August","userLanguageMessageWiki":"Dear Partner,\nOur response time will be longer than usual during the coming weeks while our team enjoys some time off. We will still do our best to answer your queries as soon as we can. \nPlease take a minute to enjoy our <a href=\"https://open.spotify.com/playlist/37i9dQZF1DX9fZ7amiNVu6?si=5ac06ac0839c4a94\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Feel Good Summer</a> playlist while you wait ♪ ♪ ♪. \nYou can expect response times to return to normal from the 8th of August. \nThank you for your patience!","defaultLanguageHeader":"Longer response time during July-August","defaultLanguageMessage":"Dear Partner,\n\nOur response time will be longer than usual during the coming weeks while our team enjoys some time off. We will still do our best to answer your queries as soon as we can. \n\nPlease take a minute to enjoy our [Feel Good Summer|https://open.spotify.com/playlist/37i9dQZF1DX9fZ7amiNVu6?si=5ac06ac0839c4a94] playlist while you wait ♪ ♪ ♪. \n\nYou can expect response times to return to normal from the 8th of August. \n\nThank you for your patience!","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Spotify Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}